Martin is one of those rare people who can step into complex, sometimes overwhelming environments and bring a sense of calm and clarity. When our team faced a major organizational shift, Martin was a steadying force. He helped us redefine our design strategy in a way that aligned with the broader business goals, while also ensuring the team felt supported and motivated.

Martin led the sales, marketing and product management workstreams on a major change programme at a leading UK telco/media company. Combining his skills in customer experience and organisation design, and working with senior client stakeholders, Martin designed and implemented a customer focused organisation in which the different moving parts across sales, marketing, product management and customer experience dovetailed seamlessly.

Martin's passion about Design and how it could help organisations at strategic level was truly inspirational. As the Interim Design Director he worked closely with me and the rest of his leadership team to define priorities and a roadmap that help us remain resilient during times of organisational change.